Did you know that an ink cartridge should be placed upright for at least 30 minutes prior to use? After receiving your order of compatible ink cartridges, stand the cartridges upright before installing to allow the ink to flow down to the print head and so that any oxygen bubbles can rise up and away from the print head. If you replaced an ink cartridge(s) and the printer is not working, follow these steps to resolve this issue or determine the cause:
  • First, verify the tab protecting the ink from dispersing is not still on the cartridge.
  • Verify the the ink cartridges have been inserted properly.
  • If a lever has been changed from its original position allowing the ink cartridges to be added / removed, ensure it is back into its original position.
  • Perform a head cleaning on printer if available.
  • Verify no software errors are occurring and/or print a test page.
  • If any indication lights are flashing or are different, refer to your printer documentation or printer manufacturer's web page for additional information on what the lights are indicating.
If the above recommendations do not resolve the issue, it is recommended that you contact your printer manufacturer.
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Did you know that a manufacturer of a printer you are using cannot void your warranty because you use an inkjet cartridge or refill kit manufactured by someone other than the printer manufacturer? It's true! If you prefer to purchase name brand inkjet or toner cartridges even though they cost more, that's fine, but it is NOT required for warranty purposes. An excerpt of the MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT states: "(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name..." So if you choose to purchase less expensive compatible ink cartridges, you are NOT voiding your printer warranty. As a consumer– it's up to you what to buy!

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302
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